Our Action Research package provides you with easy-to-interpret results and recommended action to improve your customer service. The assessment gives you a baseline measure of your current and desired customer service performance. The customized survey tool can also be used to benchmark your progress as you go forward.
Survey results and recommendations will assist you to:
Each client situation is unique, which is why we don't use off-the-shelf surveys. Instead, we use a three-step approach to customize the survey content to address your particular needs:
Step One – Discover & Assess Your Needs
Step Two – Report Results & Recommendations
Step Three – Assist You to Plan & Act on Results
The Leadership Services Ltd. Action Research Consultants are professionals with over 40 years of combined experience in assessment work. Each has unique abilities and experience in survey design, administration, analysis, and action planning. They hold advanced degrees in industrial psychology, organizational communication, research & statistics, and organization development. Our primary Action Research survey consultant is:
More surveys and leadership skills analysis: